Complaints and feedback

Start with the parish office

For an ordinary concern about parish services, communications, events or facilities, email parish.ourladyofwalsingham@northamptondiocese.org, telephone 01536 203121, or write to the parish office, 71 Occupation Road, Corby, Northamptonshire NN17 1EE. Tell us what happened, when it happened, how it affected you, the outcome you are seeking and a safe way to contact you. The parish will respond locally or identify the appropriate diocesan route.

Concerns needing a different route

Some matters should not wait for an ordinary complaints response:

• Immediate danger or suspected crime: contact the emergency services or police.
• Safeguarding: use the safeguarding page to report a concern about a child or adult at risk.
• Personal information: use the contact details in the privacy notice for a data-protection question, rights request or complaint.
• Employment, whistleblowing or clergy matters: ask the parish office or Diocese to identify the applicable formal procedure.

Diocesan contact

The parish forms part of the Diocese of Northampton. If a concern needs diocesan handling or has not been resolved locally, the parish office can refer you to the right diocesan department. You can also use the Diocese’s current contact directory.

• Diocese of Northampton: Current diocesan contacts

Accessibility and confidentiality

You may ask someone to help you make contact or request a reasonable adjustment. Information will be shared only with people who need it to respond, investigate, safeguard someone or meet a legal duty. Complete confidentiality cannot be promised where safety or law requires disclosure.